Michael has spent the last 15 years exploring what brilliant operations look like. Along the way he’s been part of award-winning teams, listed in (and later kicked out of) the Times Top 100, and recognised in the Best Companies to Work For. He’s a certified coach, a member of the ILM, and someone who cares deeply about how people grow at work. His approach is about solving problems by asking better questions, not by telling people what to think. He draws on his experience helping leaders and teams discover their own answers, so they take real ownership of the action that follows.