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Christopher
Weggler
People Operations & Innovation Director
Commercetools
As Head of People Operations at commercetools, Christopher Weggler's mission is straightforward: deliver the best employee experience at scale. He manages the full spectrum of people operations, from multi-country compliance and employment law to HR technology, people analytics, and employee administration. Christopher's philosophy is methodical: simplify first, automate second, then layer in AI. By eliminating unnecessary steps, streamlining processes, and automating the routine work, he and his team free up time for what matters: meaningful conversations, real support, and genuine human connection. For Christopher, technology should amplify human capability, not replace it. It's about buying back the time to truly show up for your people.
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27 May 2026 09:15 - 09:45
From broken foundations to AI agents
Most AI projects in HR don't fail because of the technology. They fail because of what's underneath it. In this session, Christopher shares what he learned building AI at commercetools, what went wrong, what worked, and what he would do differently if he started today. Key takeaways: - Why foundation matters before anything else: The most common reason AI projects in HR stall, and what to focus on before touching a single tool. - Orienting yourself in the AI landscape: A practical overview of the different levels of AI adoption, from basic automation to autonomous agents, and why not every challenge needs the same solution. - How to manage risk and build momentum: A simple framework for categorizing projects by risk so you move fast where you can and govern carefully where it matters.