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Aisha
Kelly-Vong
Head of People Excellence
Toast
Aisha Kelly-Vong is a seasoned business leader with over 14 years at Salesforce, including more than eight years as a Senior Director in Customer Success. She specializes in aligning talent strategies with business goals to drive efficiency, compliance, and a people-centric culture. Currently, she brings her expertise to Toast, where she continues to foster high-impact teams in dynamic, high-growth environments.
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18 September 2025 16:15 - 16:45
Turning culture into a competitive advantage: Making people strategy business-critical
By treating culture as the organization's operating system rather than a side project, People Operations professionals can move beyond traditional caretaker roles to become strategic business partners who drive competitive differentiation through intentional cultural design and execution. This presentation repositions organizational culture from a peripheral HR concern to a strategic business imperative, challenging People Operations leaders to become architects of their company's competitive advantage.