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Stephanie
Ketron
Vice President of Learning and Development
Westgate Resorts
Stephanie Ketron is a Learning and Development Leader driving innovative workforce strategies across the hospitality industry at Westgate Resorts. With extensive experience in instructional design and talent development, she partners with organizational leadership to craft impactful training programs that blend proven methodologies with cutting-edge learning technologies - translating employee development into measurable business impact. Stephanie excels at aligning learning and development initiatives with organizational strategy, ensuring that training delivers both individual growth and organizational excellence. Her expertise spans leadership development, succession planning, career progression frameworks, and building cultures of continuous learning. She collaborates across functions to design comprehensive, scalable solutions grounded in data-driven insights. Recognized for a results-oriented approach, Stephanie is known for fostering talent at scale, building talent pipelines, and empowering employees to thrive while contributing to organizational performance. She combines strategic vision with operational rigor - translating talent and learning strategy into day-to-day engagement and organizational capability.
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18 November 2025 14:30 - 15:15
Panel | The skills crisis: Building capability faster than your market shifts
Skills are moving targets. The technical capability your company hired for three years ago is already commoditized or obsolete. Your learning and development budget, meanwhile, is spent on generic training programs that don't move the needle - upskilling initiatives that miss the mark, hiring timelines that can't keep pace with business pivots, and a growing gap between the skills you have and the skills you urgently need. The cost is steep: delayed product launches, failed digital transformation initiatives, and the demoralizing reality that your highest-potential people feel stuck in roles that no longer challenge them. Meanwhile, competitors are moving faster because they've solved the skills problem fundamentally differently. Key Takeaways: - Build a skills architecture tied to strategy - Audit which capabilities are must-have versus differentiating versus commodity, then ruthlessly prioritize upskilling investments only on skills that move business outcomes. - Master the upskill vs. hire equation - Use predictive models to determine when internal development wins, when external hiring is faster, and when you need hybrid approaches; avoid the trap of defaulting to one strategy. - Create measurable capability velocity - Establish metrics that track skills pipeline, time-to-proficiency, and capability-to-market impact, enabling real-time visibility into whether your upskilling bets are paying off.